DIVE RESORT MANAGEMENT

This course will give you hands on experience in dealing with diving clientele and the demands they place on the staff. It is an essential component of your resume when you apply for work as a diving instructor with a resort, anywhere in the world.

DRM Course Prerequisites: PADI Divemaster, PADI Open Water Scuba Instructor or equivalent

The program covers the following topics:

Course planning, scheduling and promotion:
You will learn to define your most-likely customer group and their needs for instruction in introductory, entry-level and advanced diver training; write course schedules for different courses allowing for maximum flexibility; integrate with other diving and non-diving activities; and schedule available classroom and pool time efficiently. You will also identify methods to communicate course information and course availability with your potential customers.
Excursion program planning, scheduling and promotion:
You will learn to compose a comprehensive excursion / activities program, offering as wide a variety of choices as possible to accommodate your customers and their different levels of training. You’ll also become familiar with the promotion techniques needed to bring customers into your dive store.
Scheduling of human resources:
In order to maximize the efficiency of the dive center staff, you'll need to develop staff rosters for diving and maintenance duties in a way that is considered fair by all.
Customer reception and counseling:
It is said that you never get a second chance to create a first impression. You’ll learn to make your customers feel welcome from the first moment you receive them and to counsel them on their needs and expectations. You’ll be able to avoid conflicts, and in a worst-case scenario, solve conflicts as quickly and fairly as possible.
Equipment and spare parts management - maintenance and repairs scheduling:
You’ll learn to set up a maintenance schedule for diving equipment according to manufacturer’s recommendations, keep an inventory of spare parts, and know when to order materials without the risk of overstocking.
Cash management: reporting, billing and accounting:
You’ll learn to bill customers for products sold and services rendered, and to generate the various accounting records necessary for an accurate account of turn-over towards your principals.
Contracts and job descriptions - rights and obligations:
Although your principal may have drafted the staff-employment contract, it will be your duty to explain the terms-of-contract conditions to your staff and to determine the criteria necessary to ensure an objective evaluation of acceptable staff performance.
Occupational liability - legal responsibility and defensive measures:
In spite of the staff’s best intentions, misunderstandings still may occur. You will learn to prevent conflict situations by defining the duty of care your staff has towards your clientele.